Whether you’re a new resident or planning to move to Dubai, one of the first steps is to set up your electricity and water connections. In Dubai, these essential utilities are provided by the Dubai Electricity and Water Authority (DEWA) a government entity known for its efficiency, smart services, and sustainability initiatives.
This guide will walk you through DEWA’s main services, how to get connected, manage your bills, understand charges, and even support green initiatives like solar panels and EV charging.
What Is DEWA?
DEWA is the official utility provider in Dubai, responsible for delivering electricity and water to residents and businesses. From home users to industrial facilities, DEWA provides a comprehensive range of smart and sustainable utility services.
DEWA’s Key Objectives
DEWA is more than just a utility company. It aims to:
- Manage Dubai’s water resources and ensure safe, potable water for all.
- Develop and maintain infrastructure for electricity generation and distribution.
- Promote sustainability by using energy and water resources efficiently.
- Lead renewable energy projects aligned with Dubai’s long-term green vision.
Planning to invest in Dubai? Read our Complete Guide to Property Investment for Expats.
DEWA Services for Individuals and Businesses
DEWA provides services for both individuals and corporate entities:
For Residents and Individuals:
- New Connections: Request water and electricity setup for your home.
- Transfer Services: Move utilities to a new address.
- Disconnection: Turn off services when vacating.
- Bill Inquiry & Payment: View and pay your monthly DEWA bill.
- Smart Meter Access: Monitor real-time consumption.
- Green Services: Apply for solar panel integration and EV charger cards.
Sustainability Projects by DEWA
Shams Dubai – Solar Energy Initiative
Shams Dubai encourages property owners to install solar panels and connect them to DEWA’s grid. You can even sell excess electricity back to DEWA.
Steps to Get Started:
- Apply for a No Objection Certificate (NOC) via a licensed contractor.
- Submit your solar panel design for approval.
- Complete installation, then DEWA will inspect and connect it to the grid.
- Start generating and saving on your electricity bills.
One-time connection fee: AED 1,500
EV Green Charger Initiative
DEWA supports green transport with over 200+ EV Green Charger stations across Dubai. You can apply, replace, or cancel your EV Charger Card through DEWA’s website.
DEWA Customer Support
Have a question? Visit one of the many Customer Happiness Centres across Dubai or contact DEWA online for quick support.
DEWA Academy – Training UAE Nationals
The DEWA Academy provides technical and vocational training for UAE nationals in collaboration with the UK’s Business and Technology Education Council (BTEC). It offers:
- Two years of academic study
- Two years of hands-on training in electricity and water operations
Students can learn more about internships and scholarships via the Student Portal on DEWA’s website.
Builder Services
Developers and contractors can apply for:
- New service connections
- NOCs for water and electricity
- Service upgrades
All builder services can be accessed online via a registered DEWA account.
How to Get a DEWA Connection in Dubai
Getting started with DEWA is easy. Here’s what you need:
Required Documents
For Residential Users:
- Tenancy contract (Ejari)
- Valid passport copies (tenant & landlord)
- Visa page copy
- Signed application form
For Commercial Users:
- Trade license
- NOC
- Passport copy of signatory
Fees:
- AED 2,000 (apartments)
- AED 4,000 (villas) as refundable security deposit
Ways to Pay Your DEWA Bill
DEWA offers several convenient payment methods:
| Method | Description |
| Mobile App | Available on iOS & Android |
| DEWA Website | Pay securely online |
| EasyPay | Consolidated bill payment for electricity, water, and EV services |
| SMS Payment | Quick SMS-based payment via mobile |
| Customer Happiness Centres | In-person payment and assistance |
| Bank & Retail Locations | Payments accepted at major banks, ZOOM stores, ENOC & EPPCO stations |
Understanding Your DEWA Bill
Your monthly DEWA bill includes charges for:
- Electricity
- Water
- Sewerage
- Housing Fee (5%) – for non-owners
Average Utility Costs:
| Utility | Rate (Approx.) |
| Electricity | AED 0.23 per kWh |
| Water | AED 0.003 per gallon |
Charges increase if your usage exceeds 2,000 kWh/month – especially during summer due to air conditioning.
Tip: Always verify that past bills are cleared before moving into a rental unit.
How to Close Your DEWA Account
You can deactivate your services in two simple ways:
- Visit the ‘Deactivation of Electricity and Water’ section on DEWA’s website
- Go to the nearest Customer Happiness Centre
You’ll receive a Move-Out number which allows you to:
- Select disconnection date
- Request a clearance certificate (AED 50 + VAT)
- Choose how to receive your security deposit refund.
Final Thoughts
DEWA is a cornerstone of Dubai’s smart city vision, offering not only basic utilities but also sustainable and customer-friendly solutions. Whether you’re a new resident, investor, or builder, understanding DEWA will help you better manage your property and resources in the city.
